Effective date: October 13, 2026
We want your Cartiff Studios order to arrive as described and in good condition. Many products are made after you order through our production partner, Printful. Contact Cartiff Studios first so we can help with your purchase.
Cartiff Studios LLC
Email: cthurstrom@cartiffstudios.com
Damaged, defective, misprinted or incorrect products
If something is wrong with your order, email us as soon as possible, preferably within 30 days of delivery. Include your order number, a description and clear photos of the issue and the item received. Include packaging photos if relevant. If photos are not possible, let us know so we can discuss another way to assess the issue.
For a verified defect, production error, shipping damage or item that does not match your order, we will arrange an appropriate remedy, such as a replacement at no additional charge or a refund. We will explain the remedy and next steps. Your rights against Cartiff Studios are not dependent on our supplier approving reimbursement.
Do not mail the item back unless we give you return instructions. A physical return is often unnecessary for a quality claim. If we require a return for a verified problem, we will provide instructions and cover reasonable return shipping.
The 30-day reporting request helps us submit timely supplier claims. It does not shorten any longer statutory warranty or consumer-rights period.
Wrong size, color or change of mind
Except where applicable law gives you a right to cancel or return, we do not offer voluntary returns or exchanges for a size or color you selected incorrectly, or because you changed your mind. Please use the product’s size guide and check your selection before paying. If we send a different size or color from what you ordered, that is an order error covered above.
Printful does not reimburse ordinary buyer-remorse returns. Any extra goodwill return or exchange offered by Cartiff Studios will be confirmed in writing with its conditions.
Missing or delayed deliveries
If your order has not arrived, contact us promptly and preferably within 30 days of the estimated delivery date. Check the address on your order and any carrier notices, and let us know what the tracking shows. We will investigate and arrange an appropriate resolution for verified non-delivery. A tracking scan marked “delivered” does not automatically end our investigation.
Address errors and unclaimed packages
Check your shipping address carefully before checkout. Contact us immediately if it needs correction. Changes may not be possible after production or shipping begins. If a package is returned because of an incorrect address supplied by you or because it was not collected, additional shipping charges may be necessary. We will tell you the options and obtain your agreement to any additional charge. We will not charge you for correcting our own error.
Cancellations and changes
Contact us as soon as possible after ordering. We will check whether a cancellation or change is still possible. Once production begins, voluntary cancellation may no longer be available. This does not affect cancellation rights provided by law, including rights associated with a shipping delay.
Refunds
We will tell you when a refund is approved and submit it promptly to the original payment method, unless another lawful method is agreed. Bank or payment-provider posting times can vary. We will provide a transaction reference where available if a refund does not appear. For a verified defect or order error, the remedy includes applicable shipping charges as required by law. We do not charge a restocking fee for such a claim.
Legal cancellation and consumer rights
Nothing here excludes mandatory rights for goods that are faulty, unsafe or not as described. Where a statutory cooling-off right applies, we will honor it even when the product is produced after purchase. An ordinary catalog product is not automatically legally personalized simply because it is printed on demand.
This policy is prepared for our United States customer market. Applicable federal and state consumer protections continue to apply. Contact us if you believe you have a cancellation, warranty or refund right that is not addressed here.
Where to send a return
Contact us for the correct return instructions before mailing an item. Do not send a package to Printful without instructions. Contacting us for routing does not limit a statutory cancellation right.